Question 1

What documents do I need to register for SIM or WiFi in Japan?

Accepted Answer

Very simple! Just provide your name and delivery address in Japan. No residence card (在留カード) or Japanese bank account required. We handle all paperwork.

Question 2

How long does delivery take?

Accepted Answer

Normally 2–5 business days after order confirmation, delivered anywhere in Japan.

Question 3

Which carriers are available?

Accepted Answer

We offer plans from AU, SoftBank, Docomo, and Rakuten — covering over 99% of Japan.

Question 4

Can I use the SIM card with my iPhone or Android?

Accepted Answer

Yes! Our SIM cards are compatible with most iPhones and Android devices. Contact us with your device model for the best recommendation.

Question 5

What payment methods are accepted?

Accepted Answer

We accept bank transfer (free shipping), cash on delivery — ¥1,000 shipping fee, and convenience store payment at Lawson, FamilyMart, MiniStop, Daily Yamazaki, and Seicomart.

Question 6

How do I pay at a convenience store?

Accepted Answer

After placing your order, you will receive a payment code. Visit any Lawson, FamilyMart, MiniStop, Daily Yamazaki, or Seicomart, use the in-store kiosk (Loppi/Famiport) to enter your code, then pay at the cashier. Payment must be completed within 7 days of ordering.

Question 7

Can I choose a preferred delivery time?

Accepted Answer

Yes! We offer flexible delivery scheduling. When placing your order, simply let our advisor know your preferred time slot — morning, afternoon, or evening — and we will do our best to arrange delivery accordingly.

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